Frequently Asked Questions


How to launch the training module?

Login to your account here then click on “Launch Training”

How to launch the testing module?

Login to your account here then click on “Launch Test”


What does the email extension do?

The learning suite extension analyses emails received and provides you insights to help you better identify potential phishing attempts. Bear in mind that the email extension does not collect any data from your inbox and does not take any actions (e.g. junk, delete) on your behalf. The insights provided are only for learning purposes and to help you take actions.

The extension currently works in Outlook Desktop & Mobile. You can add your email provider to Outlook (e.g. Gmail, Yahoo, Microsoft 365) To learn more on how to install the extension and others visit next sections of this page.

Please ensure you have an active plan before running the email extension.

How to install the learning extension in your Outlook?

Outlook for Microsoft 365 Outlook 2021 Outlook 2019 Outlook 2016

To ensure that the learning extension is installed correctly in Outlook, and to avoid any potential security risk which may result from trying to install the add-in to the wrong domain, please follow the steps outlined here.

1. In Outlook, click Get Add-ins from the Home tab on the ribbon. You can also select File > Manage Add-ins, which will take you to Outlook on the web and open the Add-Ins for Outlook dialog there.
2. From the Add-Ins dialog, type “Phishing Insights Suite” then select the add-in from the search dropdown.
3. After you choose the add-in, follow the directions on the next screen to install the add-in.


What is a simulated phishing email?

An email that gets sent on random basis to your registered inbox (your email used in subscription) that has similar attributes to a phishing email. The objective of the simulation is to test your awareness level. If you click in the links included you will be redirected to a “Failed Simulation” page (no actual harm inflected to your and no data leaked).


How to manage subscriptions?

You can manage your subscriptions including upgrade/cancel from your account management page here.


How to request support?

Visit the contact us list on the website here.